Refund policy

At excezo, customer satisfaction is our priority. We offer a 60-day money-back guarantee on your first order to ensure your confidence in shopping with us.

Eligibility for Refunds:

• Refund requests must be made within 30 days of the purchase date.
• To qualify, the item must be in its original condition, unused, and with all packaging intact.
• Due to hygiene and safety, personal care items like excezo Castor Oils are typically non-returnable once opened.

How to Request a Refund:

• Contact our customer support team at info@excezo.com with your order details, including proof of purchase.
• Provide a brief explanation of the issue to help us process your request efficiently.

Refund Process:

• Approved refunds will be issued to the original payment method within 5–10 business days.
• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Items:

• Items that are used, damaged, or returned without original packaging may not qualify for a refund.
• We do not accept returns on opened bottles, sale items, or gift cards.

Exchanges:

• If you received a defective or incorrect item, we’re happy to provide a replacement at no additional cost. Please contact us to arrange an exchanges.

Policy changes

• We reserve the right to update this Refund Policy as needed. Please review it before making a return request.

Need Help

For assistance or further questions, feel free to reach out to our team at:

Store Name: excezo
Email: info@excezo.com
Phone Number: +351961063071
Address: Rua do Baluarte 9, Lagos, PT-08 8600-561, Portugal
Customer Support Hours: Monday-Friday 9:00 AM to 5 PM EST.
Response Time: We aim to respond to all emails within 24 hours during business days.

Thank you for choosing excezo. Your satisfaction is guaranteed!