Refund policy
At excezo™, your satisfaction is our top priority. We stand behind the quality of our products and proudly offer a 60-Day Money-Back Guarantee for eligible purchases.
60-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.
To be eligible for a refund, the product must be returned in its original packaging and include all accessories. Once we receive and inspect your return, we'll notify you of the approval status of your refund.
Returns
You have 60 days from the date your order is delivered to request a return.
To start a return, please contact us at:
*Email:* info@excezo.com
Please do not send your item back without contacting us first, as return instructions and the correct return address will be provided by our support team.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds
Once your returned item has been received and inspected, we'll notify you via email regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Original shipping charges (if applicable) are non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery by emailing:
**info@excezo.com*
Please include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Items damaged through misuse or improper handling
- Products returned without prior authorization
- Items returned after the 60-day return period
Exchanges
We only replace items if they are defective, damaged, or if the wrong product was shipped.
To request an exchange, please contact us at:
**info@excezo.com*
Order Cancellation
Orders may only be cancelled before they have been processed or shipped.
If your order has already been shipped, it cannot be cancelled. However, you may still request a return after receiving your order under our 60-Day Money-Back Guarantee.
Contact Information
If you have any questions regarding our Return & Refund Policy, our support team is here to help.
*excezo™ Customer Support*
*Email:* info@excezo.com
We aim to respond to all customer inquiries within 24–48 business hours.