Shipping policy

At excezo, we are committed to ensuring fast, reliable, and hassle-free delivery for all our USA customers.

Order Processing & Order Cut Off Time

  • Order processing time: Orders are typically processed within 1–3 working days (Mon–Fri, excluding USA bank holidays).

  • Order Cut-off time : Orders placed before 10:00 PM (EST) will begin processing the same day. Orders placed after 10:00 PM (EST) will be processed on the next business day. Orders placed on weekends or public holidays will be processed on the next working day.

Transit time, cost & estimated delivery time.

Free shipping worldwide

  • Transit time: 5–10 working days from dispatch for all destinations.

  • Total Delivery time 6-13 Business days

  • Notes: Delivery windows exclude customs/security delays and events outside our reasonable control. Remote areas may take longer.

Carriers

We use reputable carriers (e.g., Royal Mail, Yun express, DPD, DHL, UPS, FedEx and national postal partners).

Tracking Your Order:

To keep you updated on the progress of your package, we will send you a confirmation email containing a tracking ID and a link. By using the tracking ID or clicking on the provided link, you can easily track the journey of your package. If you have any questions or need assistance with tracking your order, our customer support team is always here to help.

Incorrect Shipping Address:

We kindly request that you double-check and ensure the accuracy of the shipping address you provide during checkout. We strive to expedite processing and shipping, which allows for only a small window of opportunity to make address corrections. If you realize that you have entered an incorrect shipping address, please contact us immediately at info@excezo.com. We will do our best to assist you in rectifying the situation.

Lost/Stolen Packages:

While we take utmost care to ensure the safe delivery of your packages, excezo is not responsible for any lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not received it, we recommend reporting the issue to your respective shipping carrier. You can find the contact information on our Tracking Page. If you require further guidance on how to proceed, please reach out to our customer support team at info@excezo.com. We will provide any necessary assistance to help resolve the situation.

Delivery issues (lost, delivered-but-not-received, damaged)

  • Lost in transit: If tracking does not show delivery within the 6–10 working days window, contact us. We’ll open a carrier investigation. Resolution (replacement/refund) follows the investigation outcome.

  • Marked “delivered” but not received: Check with neighbours/reception/concierge and the carrier. We’ll assist, but we are not liable for theft after confirmed delivery.

  • Damaged on arrival: Report within 7 calendar days with photos of the item, packaging and shipping label so we can arrange a replacement or refund (see Return & Refund Policy).

 

Customs, duties & taxes (international)

  • Orders shipped outside your local customs union may incur import duties, taxes, and brokerage fees on arrival, payable by the recipient.

  • We may ship DDU/DDP depending on destination and service; checkout will state if taxes are collected at checkout. Where not collected, local charges are due on delivery.

  • For returns from abroad, clearly mark parcels as “Returned goods – no commercial value” to avoid extra charges.

Need Help

If you have any questions about shipping, please contact us here: 

Store Name: excezo
Email: info@excezo.com
Phone Number: +351961063071
Address: Rua do Baluarte 9, Lagos, PT-08 8600-561, Portugal
Customer Support Hours: Monday-Friday 9:00 AM to 5 PM EST.